Here are some interesting job hacks that were mailed in to Matthew Baldwin… These 3 apply to me
Desktop Support
When desktop support technicians resolve a ticket, they are usually required to document the cause and solution to the problem. Supervisors see these records, so you have to be professional, but can usually get away with using the acronym “PEBKAC” in situations where the user caused the initial problem. PEBKAC stands for “Problem Exists Between Keyboard and Chair.”
Software Tester
Because developers don’t expect testers to read through their code, doing so is a quick and easy way to find possible bugs. Look for comments like “// HACK” or “// fix this crap later.”
Technical Support
When helping someone fix their computer over the phone, and you want them to see if all the cables are plugged in correctly, don’t ask, “Have you checked to see if the cable is plugged in?” because the customer will always say, “Of course I did, do you think I’m a moron?” Instead say, “Remove the cable, blow the dust out of the connector, and plug it back in.” The customer will most likely reply, “Hey, it’s working now—I guess that dust really builds up in there!”
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Categories: Funny, Technology, Work
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